Last updated: 15/06/2024
At WebCoders, we strive to provide the highest quality web development services. However, we understand that sometimes things do not go as planned. This return policy outlines the circumstances under which projects paid for are returnable. Please read this policy carefully. If you do not agree with the terms of this policy, please do not proceed with our services.
Projects paid for are returnable under the following conditions:
1. Non-Functionality: The project does not run or operate as intended.
2. Non-Compliance: The project does not meet the described specifications or requirements as agreed upon.
To be eligible for a return, the following conditions must be met:
1. Proof of Non-Functionality or Non-Compliance: You must provide detailed documentation or evidence proving that the project does not run or does not meet the described specifications.
2. Notification Period: You must notify us within 5-7 days of project delivery to request a return.
3. Unaltered Project: The project must not have been altered or modified by you or any third party after delivery.
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our support team at webcoders@onmail.com with your return request, including all relevant documentation and evidence.
2. Review: Our team will review your request and documentation. We may request additional information or clarification during this process.
3. Decision: We will notify you of our decision within 14 days of receiving your return request. If approved, we will process the return.
If your return is approved, we will process a refund to your original method of payment. Please note that the time it takes for the refund to appear on your statement may vary depending on your payment provider.
This return policy does not apply to:
1. Custom Development Work: Projects that have been custom-developed and meet the agreed specifications.
2. Changes or Modifications: Projects that have been altered or modified after delivery.
3. Third-Party Services: Issues arising from third-party services, plugins, or software integrated into the project.
We may update our return policy from time to time. We will notify you of any changes by posting the new return policy on this page. You are advised to review this return policy periodically for any changes.